RETURN POLICY/ FAQ'S

RETURN POLICY

**NO REFUNDS - EXCHANGE OR STORE CREDIT ONLY WITHIN 7 DAYS!!!

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products, formal dresses, swimwear, bodysuits and accessories.

3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

4. Customer is responsible for shipping fees to send the order back to Moda Krave.

5. Shipping fees are non refundable.

6. Modakrave.com diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip so we know who you are. If you've misplaced your packing slip please enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size or receive merchandise credit. If it's not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card.

If you meet the return/exchange requirements please ship item(s) to:

ModaKrave.com Returns
1266 Paces Ferry RD Unit 235
Atlanta, GA 30327


 
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.


HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
 
 
HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 2-3 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS standard shipping  (5-7 business days) 
2. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases) Express Shipping address must be verified for approval).
 
HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
 
*No price adjustments on previous purchases.